We offer a wide range of premium fabrics including:

• Cotton Fabrics: Poplin, Voile, Cambric, Denim, Twill
• Silk Fabrics: Mulberry Silk, Tussar Silk, Chiffon, Georgette
• Woolen Fabrics: Merino Wool, Cashmere, Tweed, Flannel
• Synthetic Blends: Polyester, Nylon, Rayon, Poly-cotton blends
• Specialty Fabrics: Linen, Velvet, Satin, Organza, Net

We ensure fabric quality through multiple checks:

1. GSM (Grams per Square Meter): All fabrics mention GSM - higher GSM means heavier, denser fabric
2. Thread Count: Higher thread count indicates better quality in cotton fabrics
3. Material Composition: Exact percentage of fibers mentioned for blends
4. Color Fastness: All fabrics tested for color bleeding and fading
5. Shrinkage Test: Fabrics tested for shrinkage percentage

Yes! We offer fabric samples for:

• Individual Customers: Sample pack of 5 fabrics for ₹199 (shipping free)
• Wholesale Customers: Custom samples based on your requirements
• Designers/Tailors: Swatch cards with all our fabric collections

Sample Charges: ₹49 per fabric sample (deductible from your first order above ₹2000)

Delivery: Samples shipped within 24 hours via express delivery

Yes, we offer custom textile services:

• Custom Dyeing: Minimum 100 meters per color
• Digital Printing: Minimum 50 meters with your design
• Screen Printing: Minimum 200 meters (2-3 colors max)
• Embroidery: Custom embroidery on fabrics (minimum 50 meters)

Our MOQ varies by fabric type:

• Retail Customers: Minimum 1 meter per fabric
• Wholesale (Cotton/Synthetic): Minimum 100 meters per design/color
• Wholesale (Silk/Wool): Minimum 50 meters per design/color
• Bulk/Export Orders: Minimum 500 meters (negotiable)

Note: For mixed fabrics in wholesale orders, minimum order value should be ₹10,000.

You can place orders through multiple channels:

1. Website: Add to cart and checkout (for retail orders)
2. WhatsApp: Send fabric details, quantity, and shipping address
3. Phone: Call our sales team at +91 98765 43210
4. Email: Send order details to orders@textilebazaar.shop
5. Showroom: Visit us in Surat Textile Market

We accept all major payment methods:

• Online Payments: Credit/Debit Cards, Net Banking, UPI, Wallets
• Cash on Delivery (COD): Available for orders above ₹300
• Bank Transfer: NEFT/RTGS/IMPS
• Cheque/DD: Accepted from registered businesses
• Credit Terms: For approved wholesale customers (30 days credit)

Payment Security: All online payments are secured with 256-bit SSL encryption.

Yes, GST applies as per Indian tax regulations:

• Cotton Fabrics: 5% GST
• Silk & Woolen Fabrics: 5% GST
• Synthetic Fabrics: 12% GST
• Readymade Garments: 12% GST

For Businesses: We provide GST invoices with proper HSN codes for input tax credit.

Note: GST rates are subject to government changes. Current rates as of December 2023.

Order modifications/cancellations are possible within certain timeframes:

• Within 1 hour: Free modification/cancellation
• Within 6 hours: ₹100 processing fee
• After 6 hours: Cannot cancel (order processed)
• Custom Orders: Cannot be cancelled once production starts

Track your order through multiple channels:

1. SMS/Email: Tracking link sent once order is dispatched
2. Website: Login to your account to view order status
3. WhatsApp: Send "TRACK [Order Number]" to +91 98765 43210
4. Customer Portal: Visit track.textilebazaar.shop

Shipping charges based on order value:

• Below ₹499: ₹99
• ₹500 - ₹999: ₹79
• ₹1000 - ₹1999: ₹49
• ₹2000 & Above: FREE Shipping

Express Shipping: Add ₹100 for 2-3 day delivery

International Shipping: Available on request (charges vary)

Standard delivery timelines:

• Metro Cities: 2-4 business days
• Major Cities: 3-5 business days
• Tier 2/3 Cities: 4-7 business days
• Remote Areas: 7-10 business days

Note: Orders placed after 2 PM are processed next business day. Sunday/holiday orders processed Monday.

Yes, we ship to 30+ countries including:

• Middle East: UAE, Saudi Arabia, Qatar, Oman
• North America: USA, Canada
• Europe: UK, Germany, France, Italy
• Asia: Singapore, Malaysia, Australia, Japan
• Africa: South Africa, Kenya, Nigeria

International Charges: Calculated based on weight and destination

Customs/Duties: Customer responsibility for their country

If you're unavailable, our courier partners will:

1. Make 3 delivery attempts on consecutive days
2. Leave a missed delivery card with contact number
3. Hold package at nearest delivery center for 3 days
4. Return to sender after 3 failed attempts

We use professional textile packaging:

• Layer 1: Fabric rolled on cardboard tube
• Layer 2: Wrapped in butter paper to prevent moisture
• Layer 3: Sealed in waterproof plastic cover
• Layer 4: Placed in corrugated box with cushioning
• Final: Sealed with tamper-proof tape

Our return policy includes:

• Return Window: 7 days from delivery date
• Condition: Unused, unwashed, original packaging with tags
• Cut Fabrics: Cannot be returned (industry standard)
• Custom Orders: Final sale, no returns
• Defective Items: 15-day replacement policy

Return Process: Contact returns@textilebazaar.shop for Return Authorization Number before shipping.

Follow these steps for returns:

1. Contact us within 7 days of delivery
2. Get Return Authorization Number (RAN)
3. Pack item securely in original packaging
4. Include RAN and original invoice copy
5. Ship to our return address
6. We inspect within 3-5 days of receipt
7. Refund processed within 7-10 business days

Refund processing times:

• Credit/Debit Cards: 7-10 business days
• UPI/NET Banking: 3-5 business days
• Cash on Delivery: Bank transfer within 5-7 days
• Wallet Refunds: 24-48 hours

Note: Refund time starts after we receive and inspect returned item.

Non-returnable items include:

• Cut or measured fabrics (sold by meter)
• Custom dyed/printed fabrics
• Sale/clearance items (unless defective)
• Fabrics without original tags/labels
• Used or washed fabrics
• Personalized orders
• Fabric samples/swatches

Exception: Defective/wrong items replaced regardless of above conditions.

Wholesale customers enjoy:

• Discounted Prices: 15-40% off retail prices
• Priority Access: New collections before public release
• Credit Terms: 30-day credit for approved businesses
• Free Samples: Complimentary fabric swatches
• Dedicated Manager: Personal account manager
• Custom Cuts: Fabric cut to your specifications
• Bulk Discounts: Additional discounts on large orders

Required documents for wholesale account:

1. GST Certificate (Mandatory)
2. Business Registration Proof (Shop Act/Company Registration)
3. PAN Card of business/proprietor
4. Address Proof of business premises
5. Bank Details for payments
6. 2 Trade References (existing suppliers)

Processing Time: 24-48 hours after document submission

Yes, we offer dropshipping services:

• White Label Shipping: Your branding on packages
• Inventory Management: We stock, you sell
• Direct Customer Shipping: We ship to your customers
• API Integration: Connect our inventory to your website
• Custom Packaging: Your logo on packaging materials

Dropshipping Fees: 10% of order value (minimum ₹50 per order)

Setup: Contact dropship@textilebazaar.shop for integration details

Yes, we welcome wholesale customers:

• Location: 123 Textile Market, Surat, Gujarat
• Timings: Monday-Saturday, 9 AM - 8 PM
• Appointment: Recommended for large selections
• Parking: Available for vehicles
• Sampling Area: Dedicated space for fabric inspection